Luckin88 Terms & Conditions – Platform Usage Policy for Malaysia

1. Acceptance of Terms

By registering an account at luckin88, accessing our website at luckin88.net, or using any of our services, you confirm that you have read, understood, and agree to be fully bound by these Terms and Conditions. If you do not agree with any part of these terms, you are not permitted to use the luckin88 platform.

Luckin88 reserves the right to update or amend these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication on the website. Your continued use of the luckin88 platform following any changes constitutes your acceptance of the updated terms. It is your responsibility to review this page periodically.

2. Account Eligibility and Registration

2.1 Age and Residency Requirements

Luckin88 services are available exclusively to individuals who meet the following requirements:

• At least 21 years of age at the time of registration
• Resident in Malaysia or holding valid authorisation to access the platform from your location
• Has full legal capacity to enter into binding agreements
• Not listed on any self-exclusion or gambling exclusion register for any reason

Luckin88 reserves the right to request proof of age and identity at any time. If you are unable to verify that you meet the age requirement, your account may be suspended pending verification, or permanently closed if verification fails.

2.2 One Account Per Individual

Each individual is permitted to register and maintain only one account at luckin88. Opening multiple accounts under the same person — whether using different names, email addresses, phone numbers, or payment details — is a serious breach of these Terms and Conditions. luckin88 employs various technical methods to detect duplicate accounts. If detected, all associated accounts may be closed immediately and any outstanding balances and winnings may be forfeited.

2.3 Accuracy of Information

You are responsible for ensuring that all information provided during registration and throughout your use of the luckin88 platform is accurate, complete, and up to date. Inaccurate or misleading information — particularly regarding identity and payment details — may result in delays or rejection of withdrawal requests, and in serious cases, account closure.

3. Deposits, Withdrawals, and Financial Transactions

3.1 Deposit

Luckin88 only accepts the following deposit methods for Malaysian players:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (instant transfer)
• FPX via Maybank2u
• FPX via CIMB Clicks

The minimum deposit is RM30 per transaction. Deposits are processed within seconds of confirmation. All transactions are in Malaysian Ringgit (MYR). luckin88 is not responsible for any delays caused by third-party payment service providers.

3.2 Withdrawals

Withdrawal requests must meet the following conditions:

• Minimum withdrawal per transaction: RM50
• The account must have completed the full identity verification (KYC) process
• The withdrawal method must match the deposit method used (to prevent money laundering)
• Any active bonus wagering requirements must be completed before a withdrawal can be processed

Luckin88 processes withdrawal requests within 1 to 3 business hours (Monday–Friday, 9 am – 6 pm). Requests received outside business hours will be processed on the next business day. luckin88 does not charge a standard processing fee for withdrawals, though payment service providers may apply their own charges.

3.3 Identity Verification (KYC)

As part of luckin88's commitment to security and regulatory compliance, all players are required to complete the identity verification process (KYC — Know Your Customer) before their first withdrawal request can be processed. Documents that may be requested include a copy of your national identification card (MyKad), a bank statement or recent proof of address, and a screenshot of your deposit transaction if required. Your KYC information is handled securely in accordance with luckin88's Privacy Policy.

4. Bonuses and Promotions

4.1 General Bonus Terms

All bonuses and promotions offered by luckin88 are subject to the specific terms and requirements stated alongside each offer. The general terms applicable to all luckin88 bonuses are as follows:

• Each bonus may only be claimed once unless stated otherwise
• Bonuses may not be used in conjunction with other bonuses unless specific terms permit otherwise
• Luckin88 reserves the right to void a bonus if there is evidence of abuse or fraud
• All luckin88 decisions regarding bonus claims are final

4.2 Wagering Requirements

The luckin88 Welcome Bonus and most other promotional bonuses are subject to a wagering requirement of 30x the bonus amount received. This means the bonus credit must be wagered 30 times its original value before any winnings derived from it can be withdrawn. Example: A RM100 bonus requires total wagers of RM3,000 (RM100 × 30).

Wagering requirement contributions vary by game type:

4.3 Bet Limits While a Bonus is Active

While a bonus credit is active in your account, the maximum bet per wager or round is RM50. Exceeding this limit while a bonus is active may result in the automatic cancellation of the bonus without any compensation. This limit is in place to ensure that wagering requirements are met fairly and consistently.

4.4 Bonus Validity Period

Unused bonus credits or unfulfilled wagering requirements will automatically expire and be forfeited 7 days from the date the bonus credit is issued. This period cannot be extended unless a special announcement is made by luckin88. Original deposit funds and winnings derived from deposits are not affected by the cancellation of bonus credits.

5. Game Rules and Outcomes

5.1 Fairness and Game Outcomes

All games on luckin88 use Random Number Generator (RNG) technology that has been independently audited. This ensures every game outcome is random and fair. luckin88 does not manipulate game results in any way. Any concerns regarding game fairness may be referred to the customer support team for investigation.

5.2 Technical Errors

In the rare event that a technical error, software malfunction, or connectivity issue affects a game outcome, luckin88 reserves the right to void the affected round or hand and refund the original stake. Winnings arising from a known technical error will not be paid out. luckin88 will make every reasonable effort to resolve technical issues promptly and fairly.

5.3 Prohibited Conduct

The following activities are strictly prohibited on the luckin88 platform and may result in immediate account closure and legal action:

• Use of automated software (bots, scrapers, or automated scripts) to play or access the platform
• Colluding with other players to manipulate game outcomes
• Exploiting technical vulnerabilities or system bugs
• Attempted money laundering through a casino account
• Identity fraud or use of another person's information without authorisation
• Misuse of the bonus system in ways not intended by luckin88

6. Data Protection and Privacy

Luckin88 takes your personal data protection seriously. All personal information collected during registration and platform use is handled in accordance with luckin88's separate Privacy Policy. In brief, luckin88 uses 256-bit SSL encryption to protect all data in transit, does not sell your personal information to third parties for marketing purposes, and only shares the data necessary with payment service providers for transaction processing.

For full details on how your data is collected, used, and protected, please refer to luckin88's Privacy Policy, available at Privacy Policy page us.

7. Account Suspension and Closure

7.1 luckin88's Rights

Luckin88 reserves the right to suspend or close any account at any time, with or without prior notice, if:

• There is evidence or reasonable suspicion of fraud, collusion, or system manipulation
• The player is in breach of any part of these Terms and Conditions
• Information provided during registration is found to be false or misleading
• Account used for activities deemed illegal under Malaysian law
• Age requirement of 21 years not met

In the event of a legitimate account closure resulting from a player's breach, luckin88 reserves the right to forfeit any balance in the account, including deposited funds, winnings, and bonus credits.

7.2 Account Closure at Player's Request

Players may request account closure at any time by contacting the luckin88 customer support team via live chat. Prior to closure, any eligible balance will be processed for withdrawal in accordance with standard procedures, provided all relevant KYC and wagering requirements have been met.

8. Limitation of Liability

To the extent permitted by applicable law, luckin88 shall not be liable for any indirect, incidental, or consequential loss arising from the use of or inability to use the platform, including but not limited to financial losses from gaming, service interruptions, or technical errors beyond luckin88's reasonable control.

Luckin88's maximum liability to any player under any circumstances shall not exceed the total net deposits made by that player in the 30 days preceding the liability claim.

9. Responsible Gaming

Luckin88 is committed to promoting responsible gaming. We provide a range of tools to help players maintain control over their gaming habits, including deposit limits, loss limits, session time limits, voluntary break options, and self-exclusion. For full details, please visit our Responsible Gaming page us.

If you or someone you know is experiencing gambling-related issues, please contact the luckin88 customer support team or seek professional help. Gaming should always be a source of entertainment, not stress. luckin88 does not encourage playing with money you cannot afford to lose.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising in connection with these Terms and Conditions or the use of the luckin88 platform shall first be resolved through good-faith negotiation. If a resolution cannot be reached through negotiation, the dispute will be referred to the appropriate courts in Malaysia.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, it shall be interpreted only to the extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

11. Contact Us

If you have any questions regarding these Terms and Conditions, please contact the luckin88 customer support team via live chat available 24/7 on our platform, or by email at support@luckin88.net. Our team is Bahasa Malaysia-speaking and will endeavour to respond to your enquiry as promptly as possible.